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The slow pace of the rollout puts pressure on one of the key projects under President William Ruto’s digital plans, which were announced in 2022 with the aim of expanding broadband access across the country.
The expansion makes Makueni the 21st Huduma Centre nationwide to implement the extended-hours programme, an initiative by Huduma Kenya aimed at improving access to government services for farmers, traders, workers and other residents whose daytime commitments often make it difficult to visit public offices during regular operating hours
Omollo noted that many adults across different parts of the country are yet to obtain national identity cards or voter registration cards, making it difficult for them to access services and other government programmes.
The initiative, announced at the beginning of the new month, will see sign language interpretation services offered at 20 Huduma Centres spread across different parts of the country. The programme is intended to make communication easier for deaf customers seeking government services while reducing barriers that often limit access to essential public programmes.
Speaking on Radio Generation on Thursday, Chilumo said the system is designed to eliminate cases where Kenyans are wrongly listed as deceased or denied services because their identification cards have expired.
The public was also reminded to report any suspicious documents immediately.
Treasury records indicate that Huduma Kenya Service (HKS) platforms served 14,121,167 customers during 2024/2025. The period also saw seven new Huduma Centres, funded through the National Government Constituencies Development Fund (NGCDF), become operational, expanding physical access to government services.