Hard truths. Bold Insights. Real talk.
According to the Communications Authority of Kenya (CA), DStv had 248,053 customers by the end of March 2026, down from 270,017 in December last year. This means the firm lost 22,450 customers in just three months, pointing to continued pressure in the market.
For Zuku, the new ownership is expected to bring in fresh capital that will enhance network stability, improve customer experience, and expand fibre coverage. The firm has in the past faced persistent complaints about slow speeds and service interruptions, challenges that Axian says it is ready to tackle as it integrates the brand into its wider operations.
The tribunal ordered the company to pay Sh2.21 million as special damages and an additional Sh5 million in general damages.