News
EXPLAINER: What happens to money in your M-Pesa when you die
Most families have found themselves in situations where they do not know what steps to take in order to access money left in M-Pesa wallets of their kin after death.
Safaricom
Business
Safaricom to upgrade fuliza system in early hours of November 17
Scheduled system upgrades allow operators to patch vulnerabilities, improve processing speed, and implement backend improvements that support future enhancements and better scalability. Safaricom emphasised that customers’ understanding is valued as the upgrade is carried out.
Business
Sh629 billion borrowed through fuliza as users hit 9.1 million
Introduced in 2019, Fuliza allows M-Pesa customers to complete transactions even when their wallet balance is insufficient, as long as they stay within a credit limit set based on their transaction history. The service operates in partnership with NCBA and KCB Bank, who underwrite the loans, ensuring that users can cover shortfalls when sending money, withdrawing cash at M-Pesa agents, paying bills, or buying airtime.
Business
Safaricom posts 54.5% profit jump to Sh65.2 billion in strong performance
Group CEO Peter Ndegwa announced on Thursday that Safaricom’s net income jumped 52.1% to Sh42.8 billion in the first half of the year, while service revenue climbed 11.1% to nearly Sh200 billion.
Technology
M-Pesa Foundation unveils programme to train 500 students on digital economy
Safaricom CEO Peter Ndegwa said the project represents the company’s commitment to preparing Kenya’s youth for a technology-driven future.
News
Safaricom’s Peter Ndegwa leads bold shift from Telco to purpose-driven TechCo
Since he took over the leadership of Safaricom in 2020, Ndegwa has championed a new leadership model that prioritizes people and purpose, redefining how the company operates, what it stands for, and who it serves.
News
From accountant to telecom visionary: Peter Ndegwa’s journey to redefine leadership at Safaricom
In an interview on Cleaning The Airwaves, Ndegwa opened up about the values and lessons that have guided his rise from an auditor at PricewaterhouseCoopers (PwC) to the helm of Kenya’s largest telecommunications company.
News
Peter Ndegwa calls for mentorship to secure future leadership
Speaking on Cleaning the Airwaves (CTA) podcast, Ndegwa emphasised humility, trust, and succession as the cornerstones of sustainable leadership in Kenya.
News
What corporates in Kenya can learn from Safaricom CEO Peter Ndegwa
Speaking during an interview on Cleaning The Airwaves (CTA), Ndegwa shared insights from his leadership journey spanning three decades and in multiple continents, from East African Breweries Limited (EABL) to Diageo and now Safaricom.
News
Safaricom to temporarily close shops across Kenya for staff event
The temporary closures are scheduled for Thursday, October 9, and will cover key towns and cities, including Nairobi, Mombasa, Malindi, Diani, Machakos, Kitui, Thika, Nyeri, Nanyuki, Embu, Maua, Meru, and Garissa.
Business
Safaricom to interrupt M-PESA services on September 22 for system upgrade
In a notice released to customers on September 19, 2025, Safaricom said the system upgrade is scheduled for Monday, 22 September 2025, from 12:30 am to 3:30 am.
News
Safaricom records place Rex Masai suspect at Nairobi CBD on day of killing
According to Safaricom senior manager Zachary Kirogoi Mburu, a number registered in Murangiri’s name was active on June 20 at 11:20 am at St. Ellis House and later between 3:56 p.m. and 6:21 p.m. at the same location.