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System losses were reduced from 23.16% to 21.21% through the introduction of smart meters, replacement of malfunctioning meters, feeder upgrades, and improved energy accounting.
Kenya Power’s finances show the impact of the arrears. Electricity revenue fell by five percent to Sh219.28 billion, while net profit declined by 18.7 percent to Sh24.47 billion.
The move highlights the state-owned company’s commitment to inclusive procurement and economic empowerment under the Access to Government Procurement Opportunities (AGPO) framework.
The Auditor-General warned that the persistent shortfall could threaten Kenya Power’s ability to remain operational, raising fears about the sustainability of the country’s main power distributor.
At the same time, the cost of sales declined by 4 per cent, from Sh150.6 billion to Sh144.6 billion, resulting in savings of Sh5.94 billion. The company credited these savings to the stability of the shilling against key foreign currencies in which most power purchase agreements are priced.
The company announced the upgrades on Monday and also introduced the new-look MyPower App, an updated *USSD 977# service, as well as Nuru, an AI chatbot designed to handle customer queries in real time.
The power disruption, part of Kenya Power’s scheduled maintenance from 8 am to 5 pm left homes, businesses, and government offices without electricity for much of the day.
Safaricom had earlier confirmed that all M-Pesa services, including airtime purchases, would be out of reach during that short period as it works on the platform.
Kenya Power has not entered into fresh agreements with power producers since 2018 when lawmakers imposed the moratorium to pave way for an audit of contracts where producers were accused of inflating charges, locking consumers out of affordable energy.
Residents further complained that insecurity in the area has worsened during the blackout.
Among the most utilized services was the bill query feature, which registered 1.7 million requests
The MPs expressed deep concern over the state utility’s performance, blaming Kenya Power for what they described as poor planning and a slow response to widespread outages.