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Huduma Kenya, in a notice on Wednesday, said the bulk of the uncollected documents are national IDs, with 132,083 ready for collection. This is followed by 88,963 smart driving licences and 40,615 birth certificates. The agency is urging citizens who have applied for these documents to visit the nearest Huduma Centre to pick them up.
The latest figures show that 93,295 national ID cards, 31,327 smart driving licences, and 124,299 birth certificates have been processed and are awaiting collection. Citizens who have applied for any of these documents are encouraged to visit the nearest Huduma Centre, among its 59 branches nationwide, to confirm availability and collect them.
Police clearance certificates, also called Certificates of Good Conduct, are essential for employment, immigration, or professional licensing.
Huduma Kenya, in a statement posted on its X platform on Friday, announced that the centres offering the service include GPO and Kibra in Nairobi, as well as Mombasa, Nyeri, Garissa, Kisumu, Machakos, Embu, Meru, Kakamega, Eldoret, Thika, Kericho, Nakuru, and Kisii.
Senator Nyutu pointed out that the existing manual system is prone to inefficiencies and inconsistencies.
Currently, passport issuance is limited to a few Immigration offices, leading to congestion.